Support

Something not working, or an idea for the app? Write to us and we'll get back to you, usually within two days.

It helps to mention your phone model and the app version (shown at the bottom of Settings).

Common questions

I bought Pro but it isn't unlocked

Open Settings and tap Restore purchases. Make sure you're signed in to the same Apple ID or Google account you bought it with.

How does the free trial work?

You can try every Pro feature free for 7 days, once. Nothing is charged and there's nothing to cancel: when the trial ends, the app goes back to the free version. Workouts beyond your first three are kept, but locked until you get Pro.

How do I cancel the yearly plan?

On iPhone: Settings → your name → Subscriptions → Ropewise. On Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → Ropewise. Pro stays active until the end of the paid year.

How do I get a refund?

Refunds are handled by the store you paid: reportaproblem.apple.com for the App Store, or the Google Play refund page.

I can't hear the cues

Check that your phone isn't muted and the media volume is up. On iPhone, the ring/silent switch or Action Button can mute app sounds.

The timer doesn't show on my lock screen

This is a Pro feature. On iPhone, check that Live Activities are on for Ropewise (Settings → Ropewise). On Android, allow notifications for Ropewise.

My workouts aren't saved to Health

Turn on “Save workouts” in Ropewise's settings and allow access when asked. If you said no earlier, allow it in the Health app (iPhone: Profile → Apps → Ropewise) or in Health Connect (Android: App permissions → Ropewise).

Will I lose my workouts if I change phones?

Workouts and history are stored on your phone, so they move with your phone's backup (iCloud or Google). Pro moves with your Apple ID or Google account: use Restore purchases on the new phone.